Terms and Conditions

Bookings & Cancellations

• All bookings are subject to availability.
• If you need to cancel or reschedule your appointment, please provide at least 24 hours' notice.
• Cancellations made within 24 hours of the scheduled appointment will be subject to a cancellation fee of 20% of the total booking cost. However, we understand that sometimes cancellations are unavoidable, and this fee may be waived at our discretion.

Payment Terms

• Payment is due within 24 hours of the invoice being sent.
• We accept payment via card payment, bank transfer or cash.
• Late payments incur a £5 fee if not cleared within a week, plus £5 for each further week; services may be suspended until the balance is cleared.

Services & Responsibilities

• We provide cleaning services tailored to your needs.
• While we take great care in handling your belongings, we cannot be held liable for any pre-existing damage or fragile items not disclosed prior to the service.
• If you’re not satisfied with a service, contact us within 24 hours and we’ll put it right.

Access to Property

• It is the client’s responsibility to ensure access to the property at the scheduled time. If we are unable to gain access, the cancellation fee may apply.

Health & Safety

• We follow strict health and safety guidelines to ensure the well-being of both our staff and clients.
• If there are any health concerns such as an unsafe environment, we reserve the right to decline or modify the service.

Confidentiality & Privacy

• All client information is kept confidential and used solely for service-related purposes.

By booking with Mop N Pop, you agree to these terms and conditions. If you have any questions, please don’t hesitate to get in touch.

Thank you for choosing Mop N Pop.