FAQ

What services do you offer?

We provide a range of cleaning services including regular home cleaning, deep cleaning, end-of-tenancy cleaning, office cleaning, and more.

Do you bring your own cleaning supplies?

Yes, our team comes fully equipped with professional-grade cleaning products and tools. However, if you have specific preferences, let us know!

How can I book a cleaning service?

You can book a service through our website, by calling us at 07355447427, or by sending an email to tricia@mopnpop.co.uk.

What areas do you cover?

We operate in East Sussex, covering homes, businesses, and holiday lets in the region.

Do you offer one-time cleaning or only regular services?

We offer both! Whether you need a one-time deep clean or ongoing scheduled cleaning, we can accommodate your needs.

Are you insured and background-checked?

Yes, we are fully insured, and all our team members are DBS-checked for your peace of mind.

How do you determine the cost of a cleaning service?

Pricing depends on the type of service, property size, and level of cleaning required. Some services may require a visit to provide an accurate quote.

Do I need to be home during the cleaning?

No, as long as we have access to the property, we can clean while you're away. We can discuss secure key handover options if needed.

What if I need to cancel or reschedule my cleaning?

We understand plans change! Please let us know at least 24 hours in advance to reschedule or cancel your booking.

Do you use eco-friendly cleaning products?

Yes! We prioritise safe, non-toxic, and environmentally friendly cleaning solutions whenever possible.

Can I request the same cleaner for every visit?

We do our best to provide consistency and match you with the same cleaner for regular services.

What if I’m not satisfied with the cleaning?

Your satisfaction is our priority! If you have any concerns, please let us know within 24 hours, and we will make it right.

Pop In Companionship

What is Pop In?

Pop In is our companionship service for older, vulnerable, or lonely people across East Sussex. We provide friendly company, help with outings, and a reassuring presence. We don't provide personal care.

Do Pop In companions provide personal care?

No. Pop In is a companionship service, not a care service. We don’t provide medical, nursing, or personal care. We’re here for company, conversation, and helping you get out and about.

Who is Pop In for?

Anyone who could use a bit of company. Whether you’re an older person living alone, someone feeling isolated, or a family member who needs someone to sit with a loved one while you run errands, Pop In is for you.

How much does Pop In cost?

Every situation is different. Get in touch and we’ll have a chat about what you need and provide a clear, honest quote.

Are Pop In companions DBS-checked?

Yes. All of our team members are DBS-checked and fully insured, just like our cleaning staff.

Get in Touch

Whether you need a clean space or a friendly visit, we’d love to hear from you. Get in touch today and let’s have a chat about what you need.

Get in Touch Learn About Pop In